Refund Policy

Arewell® – Return and Refund Policy
Last updated: June 1, 2026

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Thank you for purchasing from Arewell®. We strive to provide high-quality items and excellent service. If you are not completely satisfied with your purchase, please review our policy below regarding returns, refunds, and exchanges.

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1. Return Window

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Customers have 30 calendar days from the original date of delivery to initiate a return request. Requests made after this 30-day window are ineligible for refunds, credits, or exchanges.

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2. Eligibility and Condition

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To qualify for a standard refund, items must fulfill the following criteria:

• The product must be completely unopened, with all original factory seals, wrapping, and safety packaging fully intact.

• The product container and exterior labeling must be undamaged and in resalable condition.

• The return must be accompanied by the original order number, receipt, or valid proof of purchase.

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3. Opened and Consumed Merchandise

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Due to health, safety, and sanitary regulations governing consumable goods, items that have been opened, unsealed, or partially consumed cannot be accepted for a physical return or a standard refund.

However, we offer a Taste Satisfaction Guarantee: If you have opened the product and are dissatisfied with its performance or flavor profile, please contact customer support within 14 days of delivery. While a monetary refund cannot be issued for opened items, we will provide a one-time product exchange or a store credit code equivalent to the purchase price of one single unit.

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4. Damaged, Defective, or Incorrect Shipments

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If a product arrives damaged (such as a compromised seal or broken packaging) or if the incorrect item was delivered, please contact our support team within 7 days of delivery with photographic evidence of the issue. In these circumstances, a full refund or a complimentary replacement will be processed immediately at no additional cost to the customer.
 

5. Return Shipping Procedure
 

• To begin a return for an unopened item, please contact our support department to obtain a Return Merchandise Authorization (RMA) and the designated return center address.

• The customer is responsible for all shipping and handling costs associated with returning the item. These return shipping fees are non-refundable.

• We strongly recommend utilizing a trackable shipping carrier, as we cannot guarantee receipt of returned items without verifiable tracking information.
   

6. Processing and Refund Timelines
 

Upon receipt at our fulfillment facility, the returned merchandise will undergo a standard inspection. Customers will receive an email notification confirming whether the return has been approved or rejected based on its condition. Approved refunds will be automatically credited to the original form of payment within 5 to 10 business days, depending on the processing times of the issuing financial institution.